Frequently Asked Questions

Order & Payment

How do I check my order status?

While we don’t have a system in place currently to actively track your order’s journey through the whole production process yet, we’ll email you the tracking information as soon as it ships!

Do I need to place multiple orders?

It all depends on what you need. Just want one design printed on different colored shirts? You can do all that in one go! However, if you need multiple designs printed, each one will need to be its own separate order.

Can I order blank products?

Unfortunately, we do not offer blanks at this time.

Can I order fewer than the stated minimum?

Sorry, but requests for less than minimum quantities cannot be fulfilled at this time.

Can I choose more than one shirt color?

Absolutely! You can print your design on as many colors as you’d like, as long as it hits our minimum of 12 shirts per color.

Will I be charged sales tax on my order?

Only if you live in Florida where we’re located. If you’re ordering for an organization with tax exempt status, we’ll be happy to waive it with proof of a current DR-14 Certificate from the Florida Department of Revenue.

How long will it take to get my shirts?

Your order will ship within 5-14 business days – the rest is up to our good friends at FedEx and the grace of Mother Nature!

Do you offer rush service?

Please speak with our sales team for up-to-date information on our rush capabilities.

How do I place a reorder?

The best way to reorder is to contact us with your original order number. That way, we can pull your final design files and get a new batch of shirts underway!

What forms of payment do you accept?

We currently accept major credit cards, checks, and wired funds.

Can I see a sample of my shirts before my full order is produced?

Due to the time and materials involved, unfortunately we’re not able to offer preproduction samples. However, that’s what our digital proofs are for!

What if I don’t see the product I'm looking for on your site?

You can always reach out to our sales team and ask! While we focus on custom shirts here, we’re also a full-service promotional products company; if you can dream it, we can put your logo on it, including other apparel that may not be featured on our site.

What are payment terms?

Payment terms are the conditions set by a seller, agreed upon by the buyer, to defer payment on an order until a later date. Standard terms are usually NET 30, meaning, payment must be received within 30 days of the order being placed. We are happy to extend terms to organizations who purchase by committee or other circumstances where payment up front may not be viable to hit a prospective in-hands date. Talk to your salesperson for more information!

What should I know about general order disclaimers?

Due to the custom nature of the products we manufacture, all sales are final. Once production has begun, an order may not be canceled for any reason. TJM Promos, Inc. does not issue refunds, nor do we offer credit for shirt spoilage of 5% or less. We will issue a credit for greater than 5% spoilage, up to 20%. We will remake spoilage greater than 20%.

Why can’t I see an instant logo preview?

We’re working on it – coming soon!

Design & Printing

How should I submit my design?

That's easy! Just use our site to select your apparel and upload your design. We'll respond promptly with more information to get get your order started.

What file formats do you accept?

We can work with most major file types when creating your product artwork. For illustrations and logos, we prefer vector artwork such as Illustrator (.ai), Acrobat (.pdf), General (.eps), or (.svg). For bitmap (raster) artwork, including photographs and other full-color images, we recommend at least a 300 dpi image created at the actual imprint size of the product you're ordering.

If you have a question about artwork or any of our art guidelines, please call and ask to speak to a product art specialist.

How is bitmap different from vector?

Bitmap, or raster images, are composed of individual points, known as pixels. Vector images use anchored dots and computer-generated lines and curves instead. The most fundamental difference is in the resolution of each type.

Because of their nature, bitmap images lose resolution when enlarged or reduced in size. Vector images aren't based on individual dots, so they don't lose resolution when scaled either larger or smaller. For that reason, vector images work best for our purposes, although we will accept bitmap images with a resolution of at least 300 dots per inch.

Vector file formats include .eps, .svg, .pdf and .ai. Bitmap images include .gif, .jpg, .png, and .tiff.

Can I see how my logo will look on the item? Do you offer pre-production proofs?

Yes. We will email you a free digital proof of your design.

What is a digital proof?

A digital proof is a rendering by one of our artists of what your design will look like on your shirt. We will email it to you for your review after we receive your design. When you review the proof, you can revise your design any way you want. We will email you a new proof after each revision – at no cost to you -- until you approve the final design. Once you approve that, we'll begin production of your design.

Is my product going to look the same as it does on my computer screen?

Not all computer displays are calibrated the same way, so colors will vary from one display to another. For that reason, we strongly recommend that you obtain Pantone® PMS color codes for your design, especially if you are reproducing an existing design or logo. This is the only way to ensure that the colors will look exactly the way you want.

What do you mean by PMS color or Pantone Color Matching system?

The Pantone® Matching System (PMS) is a standardized color matching system used worldwide in printing industries. It assigns a number to specific shades to ensure consistent reproduction. Pantone color books are available at art supply stores and many local libraries. With PMS numbers, we can match your colors precisely.

What are spot colors?

With spot colors, we separate out each color in your design and give each one its own screen for printing. We print only one color or "spot" at a time. It gives your design clear, vivid colors with no bleed.

How long is my design kept on file?

We typically keep your artwork on our servers for a minimum of 3 to 5 years from the time of the last order placed. If you provide the name the order was placed under or a job number, we should be able to locate it for you. Please note, however, that certain limitations may prohibit us from doing so in a few situations. For that reason, we recommend that you NOT rely on TJM Promos always having your most updated art on file.

How consistent are the imprint and color?

We use state-of-the-art printing equipment to print your design. That ensures your design colors and imprint will look the same on the first shirt, the 100th, or the 1,000th.

What if I don't own the copyright to my design?

If you do not own the copyright – or have the owner's permission to use it – we cannot print your design. When you submit your design to us, you warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other company's or individual's rights.

How will my print look on a smaller shirt size?

If your order includes multiple shirt sizes, the print will look bigger on a smaller shirt, and vice versa. We suggest you choose a "middle of the road" print size that will look appropriate on all the sizes you're ordering.

We can print different sizes if you prefer, but each print size will be produced and priced as a separate design. For example, if you want the same design on a men's XL size and a woman's size S, we can print both as large as possible. However, due to the added cost of two different designs, we recommend this option only for very large orders.


Which shipping methods do you use?

We ship your order via DHL or FedEx ground service.

Do you ship to APO addresses?

Yes, we do. Expect additional shipping times for APO orders.

Do you ship internationally?

Yes. We do charge shipping costs for orders sent outside the U.S.A.

Can you do a split/drop shipment?

We offer split shipments for an additional $25 fee. Just let your sales representative know how many units of your order will go to each address. We do not offer drop shipment.

What if I have a deadline or a need-by date?

Place your order as far in advance as possible. Let your sales representative know the date you need your order. We will do everything within our power to get your order to you on time, but we cannot guarantee a specific delivery date.

What if I am not happy with the final product?

We are dedicated to giving you outstanding products and excellent customer service. That’s why we offer unlimited revisions at no extra cost before you finalize your order. We do not begin production until you approve every aspect of your design proof, including color(s), placement, spelling and grammar. However, once production of your order begins, we do not accept returns, nor issue refunds.

Should all or part of your order be defective in workmanship or materials, we will issue a credit for spoilage of 5% or more, up to 20%. We will remake spoilage greater than 20%.

What is your return policy?

You are buying a custom-made product. We cannot resell it to anyone else. For that reason, we do not accept returns. TJM Promos, Inc. does not issue refunds, nor do we offer credit for shirt spoilage of 5% or less. We will issue a credit for greater than 5% spoilage, up to 20%. We will remake spoilage greater than 20%. Ask your sales representative for details.

What is your cancellation policy?

Due to the custom nature of the products we manufacture, all sales are final. Once production has begun, an order may not be canceled for any reason.